How we protect confidential capacity searches
Capacity seekers can use anonymous or confidential review, add excluded providers and keep sensitive detail inside the platform workflow until the request is ready to progress.
Read morePrivacy
Privacy Policy
This privacy information explains how Capacity Network expects to collect, use and protect personal data when people use the website, submit enquiries or access the portal.
Trust centre
Reviewed 23 July 2026. Built for controlled insurance capacity and distribution workflows.
Contact us about privacyWho This Applies To
This page applies to website visitors, people who submit enquiries, registered portal users, invited company users and people whose details are included in company or marketplace workflows.
Capacity Network is the platform contact point for privacy questions about the website, enquiry forms and portal workflows.
Personal Data We May Collect
We may collect name, work email, phone number, job title, company name, company type, account details, login and session information, enquiry details, portal activity, document metadata and communication records.
Where users submit marketplace information, records may include business contact details, profile notes, workflow comments and audit history linked to capacity requests, appetite profiles, schemes, documents and introductions.
Why We Use Personal Data
We use personal data to operate the website and portal, respond to enquiries, manage registration and account access, review companies, operate matching workflows, manage documents, send service notifications, maintain audit records and protect the platform.
We may also use aggregated or non-identifying information to understand platform performance, improve content and improve the marketplace workflow.
Cookies And Analytics
The website uses essential cookies and local browser storage where needed for security, navigation, sessions, form workflows and consent choices.
Analytics tools such as Google Analytics or Microsoft Clarity are treated as optional. They are loaded only after a visitor accepts analytics cookies through the cookie preferences banner.
Sharing And Disclosure
Personal data may be shared with service providers that help operate the platform, such as hosting, database, file storage, email delivery and analytics providers.
Named marketplace disclosure between companies should be controlled by the introduction workflow, including conflict checks, document readiness, admin review and mutual approval where required.
Rights And Contact
Individuals may have rights to access, correct, erase, restrict or object to certain processing of their personal data, depending on the circumstances.
Privacy questions can be raised through the contact page and routed to the appropriate platform contact.
How provider anonymity works
Capacity providers and principals can use hidden or controlled visibility, so applicants see fit and process before provider identity is disclosed.
Read moreWhat happens before named disclosure
Named introductions can be gated by admin review, conflict checks, required document acceptance and mutual approval from both sides.
Read moreDocument security and access controls
Documents are attached to specific checklist items, requests or introductions, then reviewed and accessed through role-controlled portal workflows.
Read moreOperating Principles
- Use clear and plain language
- Explain the purposes of processing
- Explain who data may be shared with
- Load optional analytics only after consent
- Keep privacy information accessible from public pages
- Review privacy information as processing changes
Frequently asked questions
Does Capacity Network sell personal data?
The platform is intended to operate controlled marketplace workflows, not sell personal data.
How can someone ask a privacy question?
Use the contact page to raise a privacy question and the enquiry will be routed to the appropriate platform contact.