How we protect confidential capacity searches
Capacity seekers can use anonymous or confidential review, add excluded providers and keep sensitive detail inside the platform workflow until the request is ready to progress.
Read moreContact
Contact Capacity Network
Use this page to contact Capacity Network about joining the marketplace, submitting a capacity need, listing provider appetite, discussing a scheme or raising a trust question.
Trust centre
Reviewed 23 July 2026. Built for controlled insurance capacity and distribution workflows.
Submit enquiryWhat To Contact Us About
You can contact Capacity Network about capacity searches, provider appetite, scheme opportunities, onboarding, partnership discussions, privacy questions, security questions or document workflow queries.
Public enquiries are routed into the admin lead workflow so they can be reviewed, assigned, followed up and converted into a registration or company invite where appropriate.
For Existing Portal Users
If you already have portal access, use the portal dashboard, notifications, documents and introduction pages for workflow-specific activity.
For sensitive requests, include the relevant company, opportunity, document or introduction reference so the admin team can review the correct record.
How provider anonymity works
Capacity providers and principals can use hidden or controlled visibility, so applicants see fit and process before provider identity is disclosed.
Read moreWhat happens before named disclosure
Named introductions can be gated by admin review, conflict checks, required document acceptance and mutual approval from both sides.
Read moreDocument security and access controls
Documents are attached to specific checklist items, requests or introductions, then reviewed and accessed through role-controlled portal workflows.
Read moreOperating Principles
- Broker seeking capacity
- MGA preparing a delegated authority opportunity
- Provider listing capacity appetite
- Scheme owner discussing an opportunity
- Privacy, security or confidentiality question
Frequently asked questions
Can I contact Capacity Network before registering?
Yes. Use the enquiry form and the team can route the enquiry into the right onboarding or marketplace workflow.
Where do existing users manage active work?
Existing users should use the portal dashboard for requests, capacity posts, documents, introductions and notifications.